Frequently Asked Questions

Your Questions Answered

Per the NTSB statistics aviation (flying) is the safest form of travel; and per the statistics hot air balloons are the safest form of aviation. We work to bring you the best and safest experience in Phoenix and New Mexico. If we feel a fly delay or cancellation is needed, rescheduling is free and easy!

There are many other third party booking agency from all around the world selling hot air balloon rides right here in Phoenix, Arizona. Such as Groupon, Living Social, Viator, Expedia, Adrenaline365, Rush Cube, and many more. Finding the local hot air balloon company can be frustrating now days with so many third party agencies selling hot air balloon rides. Google maps, or Google places seems to also promote out of town companies depending on the P.O. box they submit. Yes all you need is a post office box to become a google local company.

Aerogelic is proud to say we fly from all over the Phoenix, Arizona area and as far north as Show Low, or Pinetop, AZ. Some of the more popular locations to fly out of are Phoenix, Scottsdale, Glendale, Chandler, Mesa, Tempe, Queen Creek, Arizona. The two most common launch sites in the Phoenix Metro area and the Chandler Launch Sites. Which could consist of nearly 100 possible hot air balloon launch locations. However, a hot air balloon can launch almost anywhere depending on the wind speed and directions available for that flight hour.

Aerogelic Ballooning's oldest passenger was 106 years old. She went for a hot air balloon ride every year for her birthday starting on her 100th birthday. Unfortunately, on her 107th birthday we reached out in hopes to see her again and found she didn't quite make it. So you probably wont be too old to fly in a hot air balloon. Although babies or toddlers are not permitted your children 6 years or older will absolutely love the balloon ride. Dont forget toys... always fun to fly paper airplanes out of the balloon, or toy parachutes from thousands of feet up!

As hot air balloon ride professionals we can not recommend whether activities are safe for you with medical conditions. We therefore recommend consulting your primary doctor if you may have any questions. Although we do not allow pregnant women, or recent debilitating injuries aboard our hot air balloons. Our hot air balloons are not FAA type certified for wheel chair access; although there is such a thing worthy of investigation start here.

Wind conditions determine the exact sights you'll see, but some of the favorite sights are the Phoenix cityscape, the Sonoran Desert, the Scottsdale Arizona businesses, McDowell Mountain Regional Park, the San Tan Mountains, Phoenix University of Phoenix Stadium, the gorgeous landscapes around Scottsdale and some of the lakes and waterways scattered around the area.

The balloon ride goes where the wind takes it. However, the winds at varying altitudes may blow in different directions and at different speeds, so the trick is to climb or descend to an altitude where the wind is blowing in the direction you want to go.

Yes. A Balloon Pilot Certificate is required by the Federal Aviation Administration. You must pass an FAA written exam, have a prescribed number of hours of flight instruction in a balloon, make a solo flight and a flight to altitude, pass a flight test and oral exam with a designated fight examiner and submit a medical statement. (Licensing Information)

The typical sport balloons range in size from 65,000 to 105,000 cubic feet in volume and stand about 70 feet tall. The passenger ride hot air balloon can be of any size between 105,000 - 500,000 cubic feet (4 passenger - 32 passenger). Aerogelic ride balloons are any size between 105,000 - 275,000 cubic feet; carrying up to 20 passengers. No Cattle cars ;-) To appreciate their size, you should come for a hot air balloon ride!

Simply contact Aerogelic Hot Air Balloon Ride Service or use our booking page, and you'll soon be experiencing flight for yourself!

With the help of a 'chase crew' who drive a 'recovery vehicle'. The balloon ride chase crew follows the flight of the hot air balloon trying to stay parallel or ahead of the balloon and try be on hand to make the recovery when the balloon touches down. If we have the space, you can do a chase ride-along for $20 a person!

Hot air balloons travel at the speed of the wind. Although hot air balloon rides are a fair weather sport the preferable wind speed is under 10 mph, and sometimes faster at higher altitudes. Because wind wind speed is light and hot air balloons tack in different wind directions the average balloon ride distance is give or take 5 miles.

Most hot air balloon flights occur between 1000 and 3,000 feet above the ground. But balloons can fly at just above the ground or go much higher. The world record for altitude in a hot air balloon is 68,986 feet.

First the balloon (or 'envelope') is stretched out on the ground and attached to the basket, which is lying on its side. A small gasoline-powered fan blows air into the balloon. Then the burner is turned on, and the air in the balloon is heated. The hot air rises, lifting the balloon upright. Since a balloon is quite unwieldy on the ground, especially in gusty winds, it takes about four people to get the balloon inflated. Of course, the more people there are, the more fun you can have.

The average hot air balloon ride is give or take an hour. Although normally, the balloon carries enough fuel to remain aloft for about 1.5 - 2 hours for reserve and safe hot air ballooning. Factors like outside air temperature, weight being carried in the basket and weather determine the duration of the flight. In the winter, hot air balloon flights are a little longer, and summer hot air balloon flights are a little shorter.

The envelope of a hot air balloon is usually made of a reinforced fabric called 'rip-stop nylon'* or polyester, and nomex which is a fire retardant fabric closer to where the flame would be. Even though the balloon fabric is lightweight and extremely strong, the balloon fabric is coated on the inside to prevent leaks. The hot air balloon baskets are made from rattan and each one is individually woven, and sewn by hand. All of Aerogelic hot air balloons are FAA type certified aircraft. For more information from a hot air balloon manufacture visit

Hot Air Balloons use propane, kept in pressurized tanks in the basket. The tanks are connected to special burners with flexible, aircraft-grade hoses. One thrilling thing to experience is when the burner shoots out a flame as long as 10-20 feet, making a loud 'whoosh.' Generally hot air balloons carry 30-40 gallons of liquid propane, which will keep your hot air balloon ride going for about 2 hours

Although my balloon ride passengers will tell you 'anytime, with Aerogelic!' I can't really say that. Usually the best times to take a hot air balloon ride is just after sunrise and one or two hours before sunset. This is when winds are most calm, the air most stable and the scenery most breathtaking!