Unedited & Honest Customer Feedback
"Such a beautiful experience! The crew was helpful and explained everything we needed to know about the hot air balloon! They moved in a timely manner and got us in the air in no time. 10/10 recommend! The mimosas at the end was a very nice touch to conclude the experience." - , 2024-11-11
"Great experience!" - Ryan, 2024-11-10
"Hello the remaining balance in my flight was supposed to be $238 total as I place a $100 deposit at the time of the reservation. The reservation was for 2 people at $169.00 each. I was over charged and I am requesting a reimbursement. Thank you" - Pamela, 2024-11-07
"AMAZING experience! Shane and crew were fantastic! Shane was very informative during our ride- it was a fantastic experience with him. We will recommend to anyone who asks! " - Don, 2024-11-02
"An amazing experience. The staff was awesome!" - Tyeisha, 2024-10-27
"We had a wonderful flight! We were up in time for sunrise and it was lovely! " - Pamela, 2024-10-27
"Absolutely wonderful trip. Everyone was so very friendly. We'll be back for a sunset trip" - Cathy, 2024-10-20
"Excellent experience and the team outstanding " - Benny, 2024-10-20
"Beautiful day and experience. Learned a lot and was very enjoyable and scenic." - Karen, 2024-10-11
"Our experience and flight were very enjoyable and beautiful. For us it was probably a once in a lifetime experience. Our pilot was very capable and cared about our safety. Your price was very reasonable compared to other companies I checked. Thanks for everything. We would highly recommend Aerogelic Ballooning to everyone. " - Kenneth, 2024-10-08
"Made reservation several months ago for four adults. Was a little hesitant at first, but after speaking with the representatives of this company, we were very comfortable with the competency and experience of our balloon pilot and crew members. Our balloon lift was during Albuquerque balloonFest. Everything happened just as we were told. Very professional staff, safety was a priority Do not hesitate to take this experience, even for those who have the slightest fear of heights or flying. The ride was beautiful as we traveled over schools, houses, parks highways and nearby hills. It was a blast! We will do it again someday and use the same company.." - Richard, 2024-10-07
"What an amazing experience we had on our first hot air balloon ride with Aerogelic Balloon. Everything from start to finish was perfect. Shane the pilot has 25 years experience and his family works with him. We were lucky that Mother Nature cooperated and we went on an amazing 45 sunrise flight. Would I do it again? Hell yes!!" - Liz, 2024-10-07
"Great experience by far recommend a ballon ride once in a life time. The pilot Shane was amazing and super professional. Gave us history lesson on ballooning and the whole process. We had an amazing time and felt happy and safe during the whole ride. Would do it again especially with Aerogelic ballooning. " - Carolina, 2024-10-07
"We had a gorgeous morning up with Shane! He was very knowledgeable and made our safety his #1 priority. And our landing was so smooth, not at all how I expected to land. Our van drivers were also friendly and knowledgeable too!" - Janie, 2024-10-05
"We decided to book for a girls trip activity, had some nervous individuals, but all ended up having an amazing experience. Shane was super knowledgeable and gave us little tidbits of trivia the entire ride. You can tell he really stresses giving his customers a safe and unique experience. Would highly recommend and would go again!" - , 2024-09-24
"It was a wonderful experience! The crew was very friendly and explained everything well. The pilot was great and made us all feel comfortable! Landed like a pro! It was so peaceful and beautiful in the balloon! We will absolutely be back for a sunset ride!" - Krystal, 2024-09-02
"EVERYTHING & EVERYONE WAS PROFESSIONAL. THE CREW WAS, KIND, PATIENT, POLITE, INTERACTIVE, & INFORMATIVE. THE FLIGHT WAS A LOT OF FUN. AFTER THE FLIGHT, THE TOAST WAS VERY WELL DONE. I DEFINITELY RECOMMEND FLYING WITH AEROGELIC BALLOONING. " - Matt, 2024-08-04
"Our Pilot Shane was very knowledgeable and fun. He provided an amazing experience." - Clifford, 2024-07-22
"Great experience, great crew. Thank you for the memories guys" - Jeremiah, 2024-07-20
"It was a first for me. I took my son for his 22nd bday. I would definitely do it again. Shane was a very professional pilot and his staff were hard workers. Great experience overall and the scenery over Phoenix was breathtaking. Thank you for the wonderful flight!" - Dawn, 2024-07-20
"Excellent experience! Would definitely recommend! Thank you!!" - , 2024-07-07
"Fantastic day for a flight and an amazing job by our pilot and crew. Very knowledgeable and even though it was windy for the landing it was very smooth. Thank you so much gang" - David, 2024-06-02
"First time air ballooning, had a good experience on the tour. The whole crew was working as a unit and our pilot Shane was great when it came to controlling the ballon. I would do it again whenever I come back to AZ. " - Isaiah, 2024-06-02
"I had an amazing experience! The views were breathtaking, the staff was extremely friendly and helpful, and the flight was incredible. I’m so glad I decided to do this adventure this morning. I would definitely do it again!" - Rayna, 2024-05-27
"First time in a hot air balloon! Super amazing experience with aerogelic ballooning! Will 100% come back again! " - , 2024-05-25
"We had a wonderful experience with your company this past weekend. It was a great way to complete our trip to AZ. " - Marsha, 2024-04-28
"We had a great time but Shane could’ve been better he was pretty cantankerous. But the flight was great!" - Dayer, 2024-04-21
"Very professional crew. Shane did a great job as pilot. Informative flight and ground detail. Good job!" - , 2024-04-21
"I booked the ride for my dad’s birthday and he loved it. This is my second ride and it never gets old. " - Genice, 2024-04-21
"This is our second or third time with this company. It was a fantastic flight! The crew was amazing! Not only was the pilot knowledgeable but also had a sense of humor and we had the most easiest landings that we’ve had thus far! I would recommend this company a thousand times!! " - Jennifer, 2024-04-14
"Our pilot Shane made our adventure an amazing experience. His confident attitude and professional crew allowed everyone to relax and just have fun. I would recommend this experience and Aerogelic Ballooning to anyone. " - Nancy, 2024-04-11
"First and foremost I want to thank all of the crew members that made this such an incredible experience. Not only were they fast, friendly and safe they were informative, funny and more. Sean the pilot was fantastic. He was willing to do things other pilots would not even attempt. He made everything exciting and as terrified as I was he really made everything feel safe. Going low into the mountains close enough to see the critters on the ground. The weather was perfect . At the end Sean told us all the story about the champagne ballon flight as we all shared a glass of champagne! The glasses were gorgeous and the toast sealed the deal. This was my husband and I first wedding anniversary and it was everything and some. I can't brag enough, I'm still smiling from ear to ear and my husband hasn't stopped talking about finally checking this off our bucket list! Thank you thank you every single person involved! " - Savannah, 2024-03-25
"What a fantastic experience. Shane and his crew were outstanding. I will check this off of my bucket list and add it again. " - Nancy, 2024-03-24
"Really great experience from the pilot Shane and crew. Excellent experience. " - Adam, 2024-03-17
"Our first flight on a hot air balloon, It was great! the crew & pilot did an excellent job. Very enjoyable!" - RayDean, 2024-03-13
"Our first flight on a hot air balloon, It was great! the crew & pilot did an excellent job. Very enjoyable!" - RayDean, 2024-03-13
"Wonderful experience, from start to finish. The crew was punctual and explained everything before the flight, so there weren’t any unexpected surprises. The pilot shared inside stories during the flight, which I appreciated. Absolutely stunning view, thanks to their flight plan. I would highly recommend flying with them!" - , 2024-03-10
"What an awesome ride! They helped me with a surprise proposal!" - Austin, 2024-03-05
"We had a great time. The flight was perfect and the views were amazing." - Erik, 2024-03-01
"Our first time ballooning and loved it. Loved the views and the knowledge of our pilot! The landing was the best even if it was a little rough! Would definitely do it again. Thanks crew!!!" - Richard, 2024-02-24
"It was awesome!!! We had a great time would highly recommend. Shane and the rest of the crew were amazing. " - Ron, 2024-02-24
"Very nice flight" - Erkan, 2024-02-19
"Absolutely fantastic experience, extremely knowledgeable crew; friendly and also informed us of wildlife as we flew close to the ground before going back up, 10/10 experience!" - Tyler, 2024-02-18
"We had a Smooth landing and takeoff.. it was on my bucket list and I am so happy I did it. Thanks🥂" - DeLoris, 2024-02-15
"Very well done. I felt perfectly safe. I'd recommend them." - Michael, 2024-02-07
"Very good time. The ride was fantastic and so was the crew. They went up and beyond.(pun intended)." - Betty, 2024-01-31
"Great flight with experienced operator. Felt good the entire flight " - Eric, 2024-01-29
"Wonderful flight today. We got both high altitude views and some really interesting low altitude travel over ridges and canals. Lots of good photography. The balloon was of adequate size for the dozen passengers and all could get good views, to one child who was perhaps 6 years old was too short to easily see over the edge of the basket. Aerogelic was a good choice for a flight across the Sonoran desert area. " - Donald, 2024-01-15
"Shane Michelle was so nice I really had a wonderful time " - Iris, 2024-01-15
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"We loved it! Shane and crew did an amazing job! We had so much fun. Highly recommend them!" - Jackie, 2023-12-09
"We had a great time! The team with Aerogelicballooning was awesome. 10/10 would do it again " - Stephanie, 2023-12-08
"Absolutely incredible experience! I wish I wasn’t so bad with names but our pilot was awesome and very knowledgeable 10/10 have recommended to everyone I’ve talked to!" - Jake, 2023-12-08
"I am a first timer. It was a great experience. Views were beautiful. I would recommend." - , 2023-11-13
"Very kind staff ensuring safety 1st" - , 2023-11-08
"Great experience all around!!" - , 2023-11-06
"We had a great balloon ride. The staff was great, and the entire process was simple and straightforward. It was very enjoyable. Would definitely recommend." - Tim, 2023-10-30
"Had a great time on our ballon read tis morning. Shane and Matt seem to both genuinely what your customers to have a great experience. Shane is a knowledgeable, funny and confident pilot which helped us be more comfortable and enjoy the experience. The sunrise was amazing, the flight was smooth. It was cool learning about the area. And the toast at the end the ride was the BOMB! The glasses are a nice touch. Take care! " - , 2023-10-27
"Had a great time on our ballon read tis morning. Shane and Matt seem to both genuinely what your customers to have a great experience. Shane is a knowledgeable, funny and confident pilot which helped us be more comfortable and enjoy the experience. The sunrise was amazing, the flight was smooth. It was cool learning about the area. And the toast at the end the ride was the BOMB! The glasses are a nice touch. Take care! " - , 2023-10-27
"What a wonderful experience! The crew was amazing! Michelle and Matthew were so much fun and really made the experience a blast. We were able to ride in the balloon and then do some chasing. Arrival and drop off were seamless and will definitely fly with this crew again. This group departed away from the fiesta field, so we weren’t in the middle of all the balloons, but there were several balloons in our take off group, so we got the experience of flying among the balloons. Thanks for such a wonderful experience! My only helpful hint is a reminder email a day or two would have been a nice addition. " - Vanessa, 2023-10-11
"A hot air balloon ride has been at the top of my list for years. There are many companies in Sedona that offer this service but I am so glad I chose Aerogelic. We were shuttled to a launch site and they promptly prepared the balloon for take off. The pilot was experienced and we soared above Phoenix safely, smoothly and landed without issue. I would fly with this company again if I am ever in the area." - Joy, 2023-09-20
"This was an amazing experience. The view was nice. Our tour guide was very helpful and took Us over the mountains for an amazing view. Only issue was everyone really thought we were going to catch the sunrise, when balloons go out after sunrise. Still early but daylight. It wasn’t a problem, just misleading and that’s on all of the sites! Overall I’d do this again and again with same Company! " - Teresa, 2023-09-19
"We had a wonderful flight. " - Sonja, 2023-09-10
"Had a great time building memories with my daughter. Everyone on the crew and at the office were super friendly. " - Daniel, 2023-09-03
"My wife enjoyed the heck out of our flight. Our "Cowboy " pilot was a blast. The crew was awesome and there work ethic and pride in getting in the air before others was great to see. The history learned of the area and hot air Ballooning was cool to learn. The "paintball landing was the best. We thank you and look forward to future flights. Mike and Wendy, Bagdad az" - Michael, 2023-08-29
"Shane was our pilot very professional and experienced. Even though we were canceled first time due to high wind we were immediately rescheduled for another day. And I and my two children had a blast in the air. And of course champagne afterwards. Really had a best birthday gift to myself. Thank you Shane and team for putting great ride for us. Shout out from Dallas 🙏" - Denise, 2023-07-24
"Very skilled hot air balloon operator. Told us a lot of history. We had 3 birthdays and he made a very memorable trip. Take off smooth landing was perfect. Thank you for this incredible experience. My husband and I highly recommend. " - Laura, 2023-07-24
"Very competent operator. Gave great history and very friendly and helpful. Highlight of our vacation. Highly recommend this adventure. " - Laura, 2023-07-23
"We really enjoyed ourselves on our sunrise air balloon tour. The guide gave us great insight about the desert and the views were absolutely amazing!" - Wynoka, 2023-06-14
"Best experience ever!!! It was are first time and you definitely made it fun and exciting!!! Can’t wait to do it again " - Renita, 2023-05-27
"We had a spectacular flight and our pilot Shane was great and informative about ballooning. Anyone on the fence about going up in a balloon should just go, you won’t regret it. Next time Shane you need to wear a cowboy hat and boots 😜" - Mark, 2023-05-21
"We had an amazing flight! So peaceful and very interesting. Loved hearing the stories from our pilot! Thank you for a wonderful experience! Would definitely recommend!" - , 2023-05-13
"We loved our experience start to finish today! Thank you so much to all the crew for doing an amazing job. Already left a 5 star review on Google. " - Brandy, 2023-05-07
"We had a fantastic trip with our pilot Shane and the ground crew of Michelle & Matthew. " - Smith, 2023-05-04
"This was a splendid experience touring the city from above. Wonderful views and excellent crew. Staff was superb, timely, and humorous. The event coordination was remarkable as well. The wind blew our flight off course but I couldn’t have asked for a better time. The pilot was gracious in his landing and reassured the crew of a wonderful time. Hats off to people behind this truly great time in the sky . " - Wendy, 2023-04-29
"Our pilot and crew were amazing loved them joking, telling stories, and history. It was amazing to go through the little mountains. We believe we had the best pilot setting is back on the ground so generally while we watched other balloons baskets being dragged or through the brush. We will definitely take an other ride some day." - Tracy, 2023-04-23
"Outstanding experience. From the initial sign up with a heather, thru the set up, flight and Champagne toast at end. Shane was an exceptional pilot. He demonstrated his skills through the entire flight; even having us fly subterranean! We especially got to see his skills at the end when winds kept switching as he was landing; very fun to enjoy. Thanks for the great memories! " - MARK, 2023-04-23